Refund Policy

Last updated: October 14, 2026

This Refund Policy explains how refunds work for credit packs purchased through Docu Stop (the "Service"). It should be read together with our Terms & Conditions and Privacy Policy.

1. Overview

Docu Stop is a digital service. Credits are added to your account instantly after a successful purchase and can be used on any tool.
Because credits are delivered immediately and are consumed when you run a tool, our refund rules depend on how the purchase was made and whether the credits have already been spent.
Refunds are issued to the original payment method used for the purchase.

2. Purchases on the website (Paddle)

Credit-pack purchases made on our website are processed by Paddle, which acts as the merchant of record.
If you are not satisfied, you may request a refund within 14 days of the purchase date, provided the credits from that purchase have not been spent.
Once credits have been used on completed conversions, that portion of the purchase is non-refundable, because the service has already been delivered.
Approved refunds are returned by Paddle to your original payment method, typically within 5–10 business days depending on your bank or card issuer.

3. Purchases in the mobile app (App Store)

Credit packs purchased inside the Docu Stop mobile app are handled by Apple through the App Store in-app purchase system.
Apple processes and manages all refunds for in-app purchases. We are unable to issue refunds for App Store transactions directly.
To request a refund, use Apple's Report a Problem page, which is subject to Apple's own refund policy.

4. Free credits and failed conversions

Credits earned for free by watching a rewarded ad have no monetary value and are not refundable.
If a tool fails after credits were deducted, those credits are automatically returned to your balance. If you believe credits were deducted in error, contact us and we will investigate.

5. How to request a refund

To request a refund for a website purchase, email us at hamadqudus@gmail.com within 14 days of purchase and include:

The email address associated with your Docu Stop account.
Your Paddle order or transaction ID (found in your Paddle purchase confirmation email or receipt).
A short description of the reason for your request.

We aim to respond to refund requests within 3 business days. For App Store purchases, please follow the Apple process described above.

6. Your statutory rights

Nothing in this policy limits any refund or cancellation rights you have under the mandatory consumer laws of your country of residence. Where local law grants you a stronger right than this policy, the law prevails.

7. Chargebacks and disputes

If you have a concern about a charge, please contact us before raising a dispute with your bank or payment provider. We will work with you and Paddle to resolve the issue promptly. Raising a chargeback for a purchase for which you already received and used credits may result in the suspension of your account.

8. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be announced on this page and the "Last updated" date above will be revised. The policy in effect at the time of your purchase governs that purchase.

9. Contact

Questions about this policy or a specific purchase? Email us at hamadqudus@gmail.com.